Cookie & Privacy Policy

Introduction

When you use our equipment management platform and website, information about you and your equipment is collected and used to customise and improve our RFID equipment tracking services. If you do not wish for information to be collected, you should delete your cookies and refrain from further use of our platform.

Cookies

Cookies are text files stored on your computer, mobile or tablet. We only use necessary cookies:

• Language: the website stores the cookie trackrs-lang, which remembers whether you chose Danish or English, for up to one year
• Login: when you sign in to Trackrs, necessary cookies are used to keep you signed in

We use no cookies for statistics or marketing, and the website sets no third-party cookies.

It is possible to delete or block cookies. See instructions: http://minecookies.org/cookiehandtering

Personal Data and Equipment Data

General

Personal data is any kind of information that can in some way be attributed to you. When you use our equipment management platform, we collect and process a number of such pieces of information together with data about your equipment.

We typically collect and process the following types of information: A unique ID and technical information about your computer, tablet or mobile phone, your IP number, geographical location, and which pages you visit on our platform.

Equipment-Specific Data

As an equipment management platform, we also collect the following data about your equipment:

• Equipment registration: Name, serial number, model and description
• RFID Data: RFID tag ID, EPC codes and reader information
• Location data: Equipment position and movement history
• Usage statistics: Check-in/check-out times and loan information
• Maintenance: Service history and condition reports
• API activity: API requests and system logs

Purpose

The information is used to identify you as a user of our equipment management platform and to deliver services, including:

• RFID equipment tracking and localisation
• Automatic equipment registration and check-in/check-out
• Equipment loan administration and reports
• Maintenance reminders and service tracking
• API services for integration with other systems
• Mobile app functionality for equipment management

Retention Period

Retention of your company's data follows the data processing agreement. The main periods:

Specific retention periods

• BLE observations: Deleted automatically after 90 days
• Arrival and departure events: Deleted automatically after 180 days
• Raw RFID scans in the main database: Deleted automatically after 90 days. Daily summaries are kept
• Tools, service, loans, movement history, activity log and user accounts: Kept for as long as the subscription runs
• API logs: 90 days
• When the subscription ends: Data is deleted manually no later than 90 days after termination

The full overview is on the GDPR page under Deletion and retention.

Disclosure of Information

Data about your use of the platform is not disclosed to third parties for commercial purposes. We only share equipment data in the following situations:

• With your explicit consent
• To Claude (Anthropic), when you connect Trackrs to Claude yourself — see "Trackrs in Claude" below
• To our data processors for system operation
• To comply with legal requirements or court orders
• To protect our or others' rights

Our processors and sub-processors

The current list of suppliers that process data on behalf of your company, with purpose, location and transfer basis, is on the GDPR page. When your company uses Trackrs, the company is the controller and Rasmussen Solutions ApS is the processor under a data processing agreement.

Trackrs in Claude

You can choose to connect Trackrs to Claude, an AI assistant made by Anthropic, so you can look up and work with your tools, locations and projects from a conversation. The connection is optional and only exists if you add Trackrs in Claude yourself.

How the connection works

• Your own login: You sign in with your own Trackrs user and approve the access yourself. Claude never receives your password, only a time-limited access token.
• The same access you have: Claude can only see data in the companies you are a member of, and only what your role allows. Only administrators can change data through Claude.
• Only when you ask: Trackrs does not send data to Claude on its own. Data is only retrieved when you ask Claude for something, and only what is needed to answer.
• Changes need your confirmation: Claude shows what will change and waits for your yes. Changes are recorded in Trackrs as made by you.

What data may be shared

Depending on what you ask: a tool's name, serial number, brand, model, notes, status, location and movement history; locations; projects (title, address and assigned employees); names of employees and borrowers; service schedules and service dates. If your company has connected Mesterplan, projects and customers from Mesterplan may also be included, such as the customer's name, address, CVR number and contact details.

Anthropic's processing

The data Claude receives is processed by Anthropic under the terms you or your company have with Anthropic and Anthropic's privacy policy (anthropic.com/legal/privacy). Anthropic is not a data processor for Trackrs; the transfer happens at your instruction when you use the connection.

How to disconnect

You can remove Trackrs under Connectors in Claude at any time, or revoke the access under "Connected apps" on your account (idp.rs-systemer.dk/account/connections). After that, Claude can no longer retrieve data from Trackrs. Requests from Claude are logged by us like other API requests and kept for 90 days.

The workflows (skills) you can download for Claude from Trackrs contain only instructions and no data.

Your Rights

You have the right to be informed about which personal data and equipment data we process about you. You may also at any time object to the use of your information.

Specifically, you have the right to

• Access: To be informed about what equipment data we hold about you
• Rectification: To have incorrect information corrected
• Erasure: To have your personal data and equipment data deleted
• Data portability: To receive your data in a readable format
• Restriction: To restrict processing
• Objection: To object to processing

Enquiries can be sent to: privacy@trackrs.dk

Publisher

Contact Regarding Personal Data

Special Provisions for RFID

Our RFID equipment tracking system automatically collects data about equipment position and movements. This data is used solely for equipment management purposes.

• RFID tags contain only a unique ID — no personal data
• The link between RFID ID and equipment exists only in our secure database
• Raw RFID scans in the main database are deleted automatically after 90 days
• You can have RFID tracking deactivated at any time