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Last updated: 25 June 2025

1. Acceptance of Terms

Welcome to Trackrs ("we," "our," or "us"). These Terms of Service ("Terms") govern your use of our website, API and related services (collectively, "Services") operated by Trackrs ApS.

By accessing or using our Services, you agree to be bound by these Terms. If you disagree with any part of these terms, you must not access the Services.

Important Notice

These Terms constitute a legally binding agreement between you and Trackrs. Please read them carefully.

2. Description of Services

Trackrs provides business intelligence and analytical solutions through:

  • A web-based platform for data tracking and analysis
  • RESTful API for integration with third-party applications
  • Dashboard and reporting tools
  • Data management and storage services
  • Customer support and documentation

We reserve the right to modify, suspend or discontinue any part of our Services at any time with reasonable notice.

3. User Accounts and Registration

Account Creation

To access certain features of our Services, you must create an account. You agree to:

  • Provide accurate, current and complete information
  • Maintain and update your account information
  • Keep your account credentials secure and confidential
  • Promptly notify us of any unauthorised use

Account Responsibility

You are responsible for all activities that occur under your account. We are not liable for loss or damage arising from unauthorised use of your account.

4. Acceptable Use Policy

You agree not to use our Services to:

  • Violate applicable laws or regulations
  • Infringe intellectual property rights
  • Transmit malicious code, viruses or harmful software
  • Attempt to gain unauthorised access to our systems
  • Use our Services for fraudulent or illegal activities
  • Disrupt or interrupt our Services or servers
  • Reverse engineer, decompile or disassemble our software

Enforcement

Violation of these terms may result in immediate suspension or termination of your account and legal action where appropriate.

5. API Terms and Usage Limits

API Platform

Our API is designed to give developers maximum flexibility and integration capabilities.

API Access

By using our API, you agree to:

  • Use the API only for its intended purpose
  • Respect rate limits and usage quotas
  • Implement proper error handling and retry logic
  • Keep your API keys secure and confidential
  • Not exceed the allocated usage limits

Rate Limits

We impose rate limits to ensure fair usage and system stability. Exceeding these limits may result in temporary suspension of API access.

6. Payment Terms

Subscription Plans

By subscribing, you agree to:

  • Pay all fees associated with your chosen plan
  • Provide accurate billing information
  • Authorise recurring charges
  • Notify us of changes to your payment information

Invoicing

Subscription fees are invoiced in advance on a recurring basis. All fees are non-refundable except as required by law.

7. Intellectual Property Rights

Our Intellectual Property

The Services, including all software, documentation and content, are owned by Trackrs and are protected by intellectual property laws.

Your Data

You retain ownership of all data, content and information you provide to our Services. By using our Services, you grant us a licence to process, store and analyse your data solely for the purpose of delivering the Services.

8. Data Protection and Privacy

Your privacy is important to us. Our collection and use of personal information is governed by our Privacy Policy.

Data Retention

We retain your data in accordance with our Privacy Policy and applicable laws. You may request data deletion by contacting us.

9. Service Availability

Whilst we strive to maintain high availability, we do not guarantee uninterrupted access to our Services. We may perform maintenance that temporarily affects service availability.

10. Disclaimers

Service Disclaimer

Our Services are provided "as is" and "as available" without warranties of any kind, either express or implied.

Limitation of Liability

To the maximum extent permitted by law, Trackrs shall not be liable for indirect, incidental, special, consequential or punitive damages.

11. Indemnification

You agree to indemnify Trackrs from claims, damages or expenses arising from:

  • Your use of our Services
  • Your violation of these Terms
  • Your violation of third-party rights

12. Termination

You may terminate your account at any time. We may terminate or suspend your access immediately for any violation of these Terms.

13. Governing Law

These Terms are governed by Danish law. Any dispute shall be subject to the exclusive jurisdiction of the Danish courts.

14. Changes to Terms

We may update these Terms from time to time. For material changes, we will notify you via email or through our Services.

15. GDPR Compliance

As a Danish company, Trackrs fully complies with the GDPR and Danish data protection legislation.

Your Rights

  • Access: You may request a copy of your personal data
  • Rectification: You may request correction of inaccurate data
  • Erasure: You may request deletion of your data
  • Portability: You may obtain your data in a structured format

16. Contact Information

If you have questions about these Terms of Service, please contact us:

Our Commitment

We are committed to delivering reliable, secure and innovative tracking solutions that help Danish businesses optimise their operations.

Thank you for choosing Trackrs as your tracking and analytics partner.